Frequently Asked Questions
Answers to your most frequently asked questions.
WHO CHOOSES THE MUSIC?
CAN WE GET THE RAW FOOTAGE FROM OUR WEDDING?
Yes! It is an optional Add-On and highly recommended. Even though we use the very best parts of your day for your film it is always fun to go back and see all the clips and behind-the-scene moments that might not have made the final cut film.
DO YOU CHARGE FOR TRAVEL?
We only charge for travel if your wedding location is 70 miles outside of one of our production hubs. See our Destination & Elopement page for international travel pricing.
WILL MY VIDEO GET BLOCKED ON INSTAGRAM?
No! We pay yearly licensing fees to music companies so that you have the rights to play you film on all social media platforms. You are covered!
CAN WE REQUEST A SPECIFIC SONG FOR OUR FILM?
DO YOU HAVE DRONES?
Yes, and they are included in every package we offer! Every certified CinemaStory cinematographer team has one licensed drone operator and will fly to get aerial shots if weather, FAA, and timing permits.
WHERE CAN I WATCH MY FILMS?
We send you a dropbox link to your film for safe keeping on your computer, and we send an unlisted Vimeo player link that you can share with the world when you are ready. We also offer Add-Ons that work great for gifts like our Storybook Player & Custom Thumb-Drives.
HOW LONG BEFORE OUR WEDDING FILMS ARE READY TO WATCH?
Our contractual promise is between 30-90 days post wedding date. We only use our certified editors to craft our films so when busy season get’s going we sometimes fall in the later part of that promise, but most of our films turn around in 30-60 days which is an industry leader. Some companies take up to 6 months to a year which is just unacceptable to us. If you need or want an even quicker turn around time than 30-90 days then ask about our Elite status pricing.